5 Communication hacks to help emergency managers succeed

Emergency managers are responsible for leading their team, media, stakeholders and partners through disasters and emergency situations.

Clear, consistent, and timely communication is crucial in managing disaster response efforts and emergencies. Without proper communication, misinformation and miscommunication can flourish and result in injury or fatalities.

1. MAKE IT CLEAR
Try to present information with simplicity and clarity. Don’t forget to outline the situation, providing context, any background information and highlight the actions which are required.

2. STAY CONSISTENT
Keep messaging consistent throughout all communication channels avoiding misinformation and confusion.

3. REGULAR MESSAGING
Avoid long periods between communications. Schedule regular messaging to reiterate any key information, updates or actions, preventing incorrect assumptions amongst your audience.

4. CHOOSE YOUR CHANNELS
Consider the communication channels you will utilise, and ensure they are correct for the audience you are trying to engage.

5. CUT THE NOISE
Monitor all channels, including social media, ensuring you’re not missing critical information and helping to keep your messaging consistent.

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