Understanding the key metrics for assessing resilience

Measuring resilience is crucial for continuous business improvement, but what key metrics and assessment tools can organisations employ to gauge employee safety and resilience levels?

Quantitative Metrics:
• Incident Rates – Tracking incident rates provides a quantitative measure of an organisation’s safety performance, highlighting areas that may need improvement to prevent future incidents. Measure the frequency of workplace incidents, accidents, and near misses.
• Lost Time Injury (LTI) Rate – Calculating the LTI rate helps organisations assess the severity of injuries and their impact on productivity. A lower LTI rate indicates a more resilient safety culture. Measure the number of workdays lost per injuries.
• Compliance with Safety Standards – Compliance metrics indicate the organisation’s commitment to safety standards, and non-compliance may signal vulnerabilities that need addressing. Measure adherence to industry-specific safety regulations and internal safety policies.

Qualitative Metrics:
• Safety Culture Surveys – Assessing the qualitative aspects of safety culture helps identify strengths and weaknesses in the organisational approach to safety, allowing for targeted improvements. Measure things like employee perceptions of safety culture, communication, and accountability.
• Training Effectiveness – A resilient safety program involves ongoing training and awareness. Assessing the effectiveness of training programs ensures that employees are equipped with the knowledge and skills to navigate potential hazards. Evaluate of safety training programs and employee understanding of safety protocols.
• Employee Involvement in Safety Initiatives – Actively involving employees in safety initiatives is indicative of a resilient safety culture. Employees who feel empowered to contribute to safety improvements enhance the overall organisational resilience. Measure employee engagement in safety committees, reporting safety concerns, and suggesting improvements.

Assessment Tools:
• Safety Audits and Inspections – Regular audits and inspections provide a comprehensive view of safety practices, helping organisations identify and rectify potential hazards and non-compliance.
• Incident Investigation Protocols – Thorough investigations help organisations understand the circumstances surrounding incidents, enabling them to implement corrective measures and enhance their resilience against similar future events.
• Emergency Response Drills – Conducting regular emergency response drills ensures that employees are well-prepared to handle crises, contributing to organisational resilience in the face of unforeseen safety challenges.

Measuring organisational resilience in safety is a multifaceted process that demands a combination of quantitative metrics, qualitative assessments, and effective tools. As organisations prioritise employee safety and utilise key metrics and assessment tools, they can not only ensure a safer workplace but also enhance their capacity to adapt, respond, and ultimately foster a resilient safety culture.

Locate Global is built by risk management professionals and designed to aid organisations in building their organisational resilience, and improving employee safety. If you’d like to learn more, or speak to one of our experts, contact us at info@locate.global today.