Boosting Loneworker Safety with Personal Safety Apps

In today’s workforce, personal safety apps are crucial for safeguarding employees, particularly those who work alone or in high-risk environments. Whether it’s remote workers, retail employees, or healthcare practitioners, the right technology can provide essential protection and peace of mind. Here’s how personal safety apps can enhance safety for lone workers and in high-risk areas.

Understanding Lone Workers
Lone workers are individuals who perform their duties alone and might be at risk due to their isolated work conditions. Here are some common types of lone workers:
● Remote or Isolated Workers: Often involved in mining, construction, or other industries requiring long periods away from home, such as FIFO (Fly-In-Fly-Out) workers. They face challenges like extreme weather, fatigue, and emergencies with limited immediate support.
● Retail Workers: Employees working late or early shifts might encounter security threats, aggressive customers, or unsafe environments.
● Hospitality Workers: Night staff and security personnel in hotels or other venues face risks from unfamiliar guests and potentially violent situations.
● Healthcare Workers: Home healthcare practitioners and social workers often work alone in unpredictable settings, increasing their exposure to various risks.

Top Risk Factors for Lone Workers
1. Violence from Customers or Strangers: Lone workers, especially those in customer-facing roles, may face verbal or physical abuse. Effective conflict de-escalation and immediate assistance are crucial.
2. Dangerous Environments: Workers in construction or energy sectors deal with harsh conditions, heavy machinery, and hazardous materials, necessitating strict safety protocols and PPE.
3. Long-Distance Driving: Drivers and travelling employees face road hazards, fatigue, and adverse weather. Regular breaks and staying hydrated are essential.
4. Mental Health Challenges: Isolation and stress can affect mental well-being. Regular check-ins and support from colleagues and supervisors are vital.

Safety Tips for Lone Workers
1. Develop a Safety Policy: Ensure your employer has a comprehensive safety policy for lone workers, including risk assessments and emergency procedures.
2. Regular Check-Ins: Establish communication routines with supervisors and use safety apps to maintain contact.
3. Assess the Environment: Before starting work, evaluate your surroundings and ensure your safety equipment is functional.
4. Use Personal Safety Devices: Invest in safety devices like duress alarms to quickly signal for help.
5. Self-Defense Training: Enrol in self-defence courses to handle confrontational situations confidently.
6. Time Management: Communicate with your manager about your work schedule to avoid burnout and fatigue.
7. Record Incidents: Document and report any safety incidents or near-misses to help improve safety measures.

Employer Responsibilities
Employers must ensure the health and safety of lone workers by:
● Conducting Risk Assessments: Identify hazards and implement preventive measures. ● Prevention Strategies: Eliminate risks where possible and invest in safety systems and devices.
● Policy Development: Create and communicate a policy outlining safety measures and responsibilities.
● Training and Support: Provide relevant training and support systems to handle violence or aggression and offer counselling if needed.

The Role of Line Managers
Line managers play a critical role in implementing safety measures, including:
● Information Sharing: Distribute details of incidents to relevant parties.
● Training and Supervision: Ensure staff receive proper training and supervision.
● Support: Assist staff in withdrawing from dangerous situations and support them post-incident.

Employee Actions
Employees should:
● Report Incidents: Notify your employer of any safety issues.
● Attend Training: Participate in safety training programs.
● Understand Policies: Follow safety policies and procedures.
● Use Safety Equipment: Know how to use and maintain safety devices.
● Assess Risks: Continuously evaluate risks and withdraw if necessary.

By leveraging personal safety apps and following these guidelines, both employers and lone workers can enhance safety and reduce risks in high-risk areas. Investing in the right technology and practices ensures a safer working environment for everyone involved